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February 26, 2007

In search of excellence

I just finished "In Search of Excellence," by Tom Peters and Robert Waterman a very good book on building a flexible business:

The main points are:

* Managing ambiguity and paradox
* A bias for action
* Close to the customer
* Autonomy and entrepeneurship
* Productivity through people
* Hands on, value driven
* Back to the basics
* Simple form, lean staff
* Loose - tight properties

The recommend creating "clubby, campus-like environments, flexible organizational structures, volunteers, zealous champions, maximized autonomy for individuals, teams and divisions, regular and extensive experimentation, feedback emphasising the positive, and strong social networks."

Posted by Chris at 09:28 AM